Opening an account at Rocket Play Casino is fast and easy. Just press the 'Sign Up' button in the top corner and fill in all the required information. After that you’ll receive an email with a confirmation link that needs to be clicked. Once your account has been confirmed, you can start playing right away.
The fastest way to reset your password is to click the ‘Forgot Password?’ link. You will then receive an email with a link to create a new password.
In case you are unable to do it yourself or you do not get the email, please contact our friendly support service either via Live Chat or by sending us an email to [email protected] We will sort it out for you as soon as possible.
Fair play is as important to us as establishing a trustworthy and longstanding relationship with every client. That's why most of the games that we offer are provably fair which means all the game results are untampered with and can be verified by players on their own. Besides, we fully ensure that all the games comply with the requirements of RNG certification and our Curacao gaming license in terms of fairness.
No problem! Just contactour Live Chat support, or send us email at [email protected] and we will reply you quickly. Just test it yourself!
Opening an account at Rocket Play Casino is fast and easy. Just press the 'Sign Up' button in the top corner, and fill in all the required information. After that you’ll receive an email with a confirmation link that needs to be clicked. Once your account has been confirmed, you can start playing right away.
First of all, check whether the email address you’ve entered during sign-up is correct. If it’s correct, please check your spam folder — it might have landed in there. Still no activation email found? Please contact our support team via Live chat and we’ll send the activation email right away or activate your account manually from our side.
Please contact our support team via Live chat, providing your account details. If they match up, we will give you your email address details. We will sort it out for you as soon as possible.
Please contact our friendly support service either via Live Chat or by sending us an email to [email protected] We will help you to change your registered email address.
No, you can’t. You can register only one account for each household, IP address. If you open or attempt to open more than one account, we reserve the right to block or close any duplicate accounts at our discretion. To learn more about duplicate accounts, please read our Terms and Conditions.
No, only players who have reached the age of 18 can play at our casino. If we suspect that a player is under 18 years old, we will carry out age verification checks and delete the player’s account if the player turns out to be underage.
Just sign in, go into your Profile, then select the currency from the drop-down menu opposite the 'Wallet' field.
Both your deposits and withdrawals can be made in the following currencies: EUR, USD, CAD, AUD, NOK, RUB, PLN, NZD, JPY, KZT, BTC, BCH, ETH, LTC, DOG, USDT. Bitcoin is another payment method we offer, so you can enjoy instant, easy, and secure transactions. You must choose one currency as the main currency of your account. Any payments received in a currency other than the main one chosen by you for your account will be converted at the prevailing exchange rate. Please note that any exchange fees are payable by you. If you want to add some other currency, you can do it from your account profile.
At Rocket Play you can deposit using Visa, Mastercard, Maestro, EcoPayz, Bitcoin(BTC).
To make a Bitcoin deposit at Rocket Play, please follow these steps:
Believe it or not, deposits are quick like a flash! You can start playing all our games right after depositing.
It all depends on the currency and method you choose. Some of them are free, but others come with a small fee. Please visit our Payments page to get more information.
The minimum deposit amount is $20, €20, AUD 30. The minimum cashout amount is €25. Please visit our Payments page to get more information.
Please ensure all the information is filled out correctly:
Check whether the funds were deducted from your card/account and then contact us via Live chat or send an email to [email protected] In most cases, we can sort this out without any proof of deposit.
It may take up to 24 hours for our financial department to check and confirm your request. Then all payouts are processed within 24 hours for e-wallets and crypto-wallets and within three (3) - five (5) banking days for Bank Transfer. We also suggest you to upload your documents to your profile to speed up all your withdrawals, so as to avoid any withdrawal cancellations due to verification requirements.
The first thing you can do is check whether your transaction was successfully completed. You can easily do it yourself by visiting BlockChain.info.
Alternatively, you can contact our friendly support service either via Live Chat or by sending us an email to [email protected] We will do our best to sort it out for you as soon as possible.
Bonuses are extra money added to your balance. Bonus amounts depend on promotion terms and all players have to meet wagering requirements before they can cash them out.
At Rocket Play you can get: welcome bonuses on the first deposit, bonuses for the second deposit, Free Spins for deposits every Friday, extra bonuses for deposits every Sunday and the High-Roller bonus. To learn more about these bonuses, please visit this page. You also will receive bonuses for the VIP program. You can get even more bonuses for reaching the next VIP level. To learn more about VIP bonuses, please visit this page.
Each bonus has a wagering requirement - this is the coefficient by which the bonus amount is multiplied. The result is the amount of bets that need to be made for the bonus to be considered a wager. So, for example, you use the first FreeSpins of the welcome bonuses and won $100. Since the wagering requirement for these bonuses is 40, you'll need to place bets for 100 x 40 = $4 000. Please, note that not in all games is a bet amount fully taken into account when wagering the bonus. More information on the Bonus Terms and Conditions page.
Just sign in and click on the Gifts tab in the right upper corner. It displays all the information on active bonuses and their wagering requirements. The terms of each bonus are unique. If you need additional instructions, please, do not hesitate to contact our friendly Support Service either via email or Live Chat.
Please, visit our Bonus Terms and Conditions page to get more detailed information. The terms of each bonus are unique.
Games in RocketPlay Casino have different types of badges to help players find TOP and new games, slots with a jackpot feature, and those games where they have an option to wager their bonuses.
There are four badges in total:
To be eligible for your first deposit bonus, you have to make a deposit of at least €20. To get your second deposit bonus, you have to make a deposit of at least €50. Please, do not forget to check the ‘USE BONUSES’ box when making the deposit. The bonus will be automatically added to your account as soon as your deposit has been successfully processed. In case you don’t want to receive welcome bonuses, Please, do not forget to turn off the ‘USE BONUSES’ box when making the deposit.
To get your free spins or cashback, just click on the Gifts Box at the right top corner. Please note that Cashback is available from the Silver Level and is credited every Monday.
You don’t get your free spins or cashback due to the reason that your Bonuses' slider is turned off. Please make sure that the ‘Use bonuses’ slider or ‘Enable new bonuses’ slider is turned on in the Cashier or Gifts sections. That way you won't miss any of our bonuses and gifts!
Sure! Rocket Play Casino offers its customers an opportunity to play in Fun mode. This feature not only allows you to play without any risk of losing real money but also gives you a chance to become a skilled and experienced player — confident enough to play with real money at stake.
In case any technical problems occur while playing, some of your game rounds may stay unfinished. Usually, the round would be played on the server and the winnings, if any, would be paid into your account. If you have any questions, please open the support chat, type your problem and we’ll sort it out. We work every day of the week 24/7.
You might have lost contact with the server. Log out, log back in and then try again. Restart the browser and launch the game again. Contact our support team if the problem persists.
In order to log out, please click on Log Out button in your Profile.
You must have Java and the latest version of Flash installed on your computer if you want to play at Rocket Play Casino. You can download Java here and Flash here for free.
If it still does not work, there is a chance you may have lost Internet connection. In such cases, we recommend clearing cache/cookies, restarting your browser and/or PC and trying again. If you are still having the same problem after the steps above, please contact our support service.
A screenshot is a snapshot of whatever is being displayed on your computer screen at the moment. It is saved as a file and can be easily uploaded or attached to emails.
In order to make a screenshot in Windows, just follow a few simple steps:
1) Click the window you want to capture. Holding down the Alt key, press the Print Screen key. The Print Screen key is in the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact key names on your keyboard may slightly vary.)
2) Click 'Start', click 'Accessories' and then click 'Paint'.
3) In the 'Paint' window, click 'Edit' and then click 'Paste'.
4) When the image appears in the 'Paint' window, click 'File' and then click 'Save As'.
5) In the 'Save As' dialog box, in the 'File name' box, type a name for the screenshot and then click 'Save'.
6) Send the file by attaching it to the email addressed to [email protected], including all the additional information about the error.
Alternatively, you can send a link to the uploaded image while chatting with a support agent via Live Chat:
1) Open your browser and and type in http://postimage.org
2) Go to http://postimage.org
3) Choose option - 'Select files to upload'.
4) Find the saved file and upload it.
5) Please make sure you choose a size between 1200-1600 pixels.
6) Copy the first link on the list and send it to us.
We appreciate your cooperation, as it helps us resolve all your issues quickly and more efficiently.
You can easily do this by unchecking the corresponding checkboxes in your Profile.
It certainly is. Our website runs on 128-bit SSL (Secure Socket Layer) encryption and uses the most innovative PGP protocol to ensure safe and totally secure sensitive data transfer. You can rest assured that credit card numbers and personal details are going to be under the reliable protection of world-class professionals.
Yes, you will be required to verify your account upon request. Once you received a request, you will have two weeks to complete the verification.
To verify your account you need to upload the required documents:
Please, upload all the necessary documents right into your personal profile. Once you have signed in, go to the Documents page to upload. Keep in mind that the maximum file size is 2MB. The accepted file formats are bmp, jpeg, jpg, png.
Before uploading, make sure that your browser is allowed to access the folder with photos or documents. If you are having difficulties when uploading documents to your Profile, you can send them in the live chat or to our email - [email protected]
Yes. In case your documents do not comply with the law of Curacao, we will have to request to upload alternative documents or copies.
You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the Documents tab to see it.
Yes, you can. We provide you with the possibility to reopen your account after a certain time period. Go to Profile , and press the Limits tab. There you can set a cooling-off limit for a certain period of time.
Yes, you can close your account for good. Please note that you will be unable to reopen it or create a new account at RocketPlay Casino.
To have your account permanently closed, please, contact our friendly support service either via Live Chat or by sending us an email to [email protected] We will sort it out for you as soon as possible.
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is owned and operated by Dama N.V. that is incorporated under the laws of Curacao with company registration number 152125 and having its registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is operating under E-gaming license No. 8048/JAZ2020-13 issued by Antillephone N.V. authorized by the government of Curacao.
Friolion Ltd. is a company incorporated under the laws of Cyprus with company registration number ΗΕ 419102 and having its registered address at Leandrou, 12A 3086, Limassol, Сyprus. Friolion Ltd. is a facilitating company within DAMA group. DAMA group is operating under E-gaming licenses of Curacao(8048/JAZ2020-13), Estonia (HKL000255). All payments with Paysafe are made via Dama N.V. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.